SHIPPING INFORMATION

General

For addresses in the USA only, the cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Concept-Therapy Institute in San Antonio, Texas via US Postal Service (USPS) unless otherwise specified. No orders are processed or shipped on Saturdays, Sundays, or holidays.

Shipping Internationally

AT PRESENT WE CAN ONLY CALCULATE SHIPPING AUTOMATICALLY ONLINE FOR THE USA. FOR ALL INTERNATIONAL SHIPPING, YOU MUST CONTACT CTI TOLL-FREE 800-531-5628 AND PLACE THE ORDER OVER THE PHONE.

All international shipping is calculated via USPS rates.  Please note that we are obligated by law to declare the proper value on all shipments.

Shipping to an APO Address

We do ship to military addresses via US Postal Service. Please allow 14-18 business days for delivery.

Back Orders

If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both international and domestic orders).  You will be contacted about the delay.

Return Policy

We will accept returns within 90 days of the original purchase only if the product was purchased directly from the Concept-Therapy Institute. Credits will be issued in the form of a refund to the credit card used for the original purchase. Refunds are for products only, as shipping charges are non-refundable.

Please call the Institute toll free number 800-531-5628 to request the return information.  The Concept-Therapy Institute is not responsible for return shipping charges. You will be asked to provide your original order number, so please have this information readily available. You will also be asked the reason for your return (this information will be used for our records).

Please allow up to 10 business days after approval and the shipping of your returning product for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued

Concept-Therapy Institute Limited Warranty

Concept-Therapy Institute products are warranted against defects in material or workmanship for a period of 90 days from the original date of purchase of the product by a consumer (the “Warranty Period”).  Please be aware that some of our recordings are over 60 years old, and please take that into account when ordering.

If a material or workmanship defect arises with regard to any Concept-Therapy Institute product, and a valid claim is received within the Warranty Period, the Concept-Therapy Institute will replace the product with a new product.  The Concept-Therapy Institute warrants only the media load on an iPod purchased through us – the warranty on the iPod is with the Apple Corporation.

Exclusions and Limitations

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Concept-Therapy Institute expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that Concept-Therapy Institute shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on this product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the product.

For questions about warranty service or to file a claim, call us at 800-531-5628, or email us at ctoutreach@concept-therapy.org.

Contact Us

Toll Free: 800-531-5628
Local: 210-698-2254
Fax: 210-698-2013
Email: ctoutreach@concept-therapy.org

Address

Concept Therapy International
25550 Boerne Stage Road
San Antonio, TX 78255-9457
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